This document (together with any documents referred to in it) tells you the terms and conditions (the 'Conditions') upon which we will sell the Goods and supply the Services to you. You may print a copy for future reference.
Business Day: a day other than a Saturday, Sunday or public holiday when banks in London are open for business.
'Event Outside Our Control' has the meaning given in clause 17.
'Goods' means the goods listed on our website ('the Website') which we may supply.
'Services' means the services listed on the Website which we may supply.
Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 13 and limitation of our liability and your indemnity at clause 15.
By ordering any of the Goods or Services or Goods and Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.
This Website is owned and operated by AirlinePrep Ltd ('we'/'us'/'our'), a limited company registered in England and Wales under company number: 10399598 having our registered office at The Beehive, City Place, London Gatwick Airport, West Sussex, RH6 0PA. Our VAT number is 257340994.
Our telephone number is +44 (0)1293 804767.
Our email address is firstname.lastname@example.org.
We may accept orders from individuals located outside the United Kingdom and ship overseas
subject to you paying any additional shipping or postage costs.
We will inform you of any additional shipping or postage costs as soon as possible after you have placed the order. If you do not wish to pay these costs you may cancel your order. If you wish to continue with the order you must confirm to us that you will pay these additional costs within 7 days of us telling you what they will be. If we do not receive this confirmation from you within this time period, we will treat you as having cancelled your order.
To be eligible to purchase the Goods and Services and lawfully enter into and form a contract with us, you must be 18 years of age or over.
Any content purchased via AirlinePrep "The App" is on a rental only basis and is offered as a subscription licence for a specific period of time. Your access to the subscribed content is valid until the expiry date of each subscribed module. At the end of the subscription period of a given module you have the option of renewing your subscription for an additional fee if you wish.
Your subscribed modules are available to use on up to 2 devices owned by you.
We take security of data very seriously. We use PayPal and Stripe.com as our preferred payment providers. We do not share your personal information with anyone outside of AirlinePrep. We use industry standard encryption methods such as SSL-based encryption to secure the data trasmitted between 'The App' and our servers. Certain modules within 'The App', such as the interview question bank, offer you the option of entering information to store against those items. Any information that you enter into 'The App' may be stored on our servers purely to synchronise it across your licenced devices.
All information presented within 'The App' is owned by and copyright AirlinePrep, or organisations with whom we have a relationship and/or agreement, and cannot be copied, reproduced or distributed without express permission from us.
Please remember that all information contained within 'The App' is provided to you in good faith. AirlinePrep cannot accept responsibilty for failure (or otherwise) of a recruitment process based on the content of "The App' or any of our course or training products. Utilise 'The App' in conjunction with other study methods, research and hard work.
Airlines can, and do, change their recruitment methods from time to time, so information provided within 'The App' should be used as guidance only and not as a guarantee that the mentioned processes / assessments will be the same as the ones you will be subjected to in any airline assessment.
Once a subscription has been purchased by you, the content of that subscription is considered as delivered to you. Refunds of subscription fees are not possible.
The prices of the Goods and Services are quoted on the website, and detailed within the invoice we will send you.
Recruitment campaigns that are run by AirlinePrep will always be in association with a training provider, airline or an external agency. Your contract and all details contained within will always be an agreement between yourself and the airline, training provider or agency in question
Should you be unsuccessful at a recruitment campaign that AirlinePrep Ltd is involved in, we will not normally enter into discussion as to the reasons why
If you are successful at a recruitment campaign, your application will be progressed by our partner airline, training provider or agency. They will progress your application accordingly
Any offer of employment, or employment contract will always be a contract between yourself and the airline, training provider or agency in question and not with AirlinePrep Ltd
AirlinePrep Ltd will always endeavour to provide accurate information with respect to potential job opportunities or recruitment campaigns. However, all contract information should be checked thoroughly and decisions made based on final contractual information provided by your airline, training provider or agency
You will not have a right to cancel in the following situations:
If you have a comment, concern or complaint about any Goods and Services you have purchased from us, please contact us by telephone on telephone number +44 (0)1293 804767, by email at email@example.com or by post at The Beehive, City Place, London Gatwick, West Sussex, RH6 0PA.
Liability and indemnity
We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due.
Events outside our control
Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control ('Event Outside Our Control').
Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Other important terms
We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
The Website is brought to you by AirlinePrep Ltd. AirlinePrep Ltd believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
We may collect Personal Data about you from a number of sources, including the following:
We have strict security measures to protect Personal Data.
Letting you navigate between pages efficiently
Enabling a service to recognise your computer so you don't have to give the same information during one task
Recognising that you have already given a username and password so you don't need to enter it for every web page requested
Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
To learn more about cookies, see:
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at AirlinePrep Ltd, The Beehive, City Place, Gatwick Airport, West Sussex, RH6 0PA, or email us at firstname.lastname@example.org.
By using this website, you agree that we can place these types of cookies on your device.
The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.